Seppelt Great Western Returns and Refund Policy
At Seppelt Great Western, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Returns
Eligibility
- Items must be returned within 30 days of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is required for all returns.
Non-returnable items
- Gift cards
- Items marked as “Final Sale”
- Perishable goods such as food and wine
Process
- To initiate a return, please contact our customer service team at info@seppeltgreatwestern.com.au with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how to return your item.
- Please ensure the item is securely packaged to prevent damage during transit.
2. Refunds
Eligibility
- Refunds are issued for items returned within 30 days of purchase in their original condition.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
Process
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info@seppeltgreatwestern.com.au
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@seppeltgreatwestern.com.au with your order number and details of the issue.
4. Shipping
- You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.
- Shipping costs are non-refundable.
5. Contact Us
If you have any questions about our returns and refund policy, please contact us at:
Seppelt Great Western
Email: info@seppeltgreatwestern.com.au
Phone: 03 53612239
